Introducing Product Support Hub: The Ultimate Documentation Plugin for WordPress
At JRVT, we’re always looking for ways to solve real-world business challenges with elegant, efficient technology. We’ve seen countless businesses struggle with a common problem: disorganized and scattered product support. Customers are left frustrated, and support teams are overwhelmed.
That’s why we’re incredibly excited to announce the launch of our newest WordPress plugin: Product Support Hub.
After months of development and rigorous testing, Product Support Hub is now live on the official WordPress.org plugin repository, ready to transform how you manage and deliver documentation.
What is Product Support Hub?
Product Support Hub is a powerful plugin that creates a centralized, easy-to-navigate knowledge base directly within your WordPress site. It’s designed for anyone who sells products—whether physical, digital, or subscription-based—and needs a professional way to provide support resources like user guides, FAQs, tutorials, and downloadable files.
You can finally stop linking to a dozen different PDFs and blog posts. With Product Support Hub, you can create a seamless support experience that empowers your customers and reduces your support load.
Key Features That Make a Difference
We built Product Support Hub with both the user and the administrator in mind. Here’s what sets it apart:
- Centralized Management: Two dedicated post types, “Support Products” and “Support Content,” keep your documentation neatly organized and separate from your pages and posts.
- Relational Linking: The core of the plugin! Effortlessly link multiple support articles, files, or even external web pages to a specific product. When you update a resource, it’s updated everywhere it’s linked.
- Powerful AJAX Search Hub: With a single shortcode ([psh_search_hub]), you can deploy a beautiful, filterable search interface on any page. Customers can instantly find the information they need by keyword, product category, or brand.
- Insightful Analytics: Our dashboard widgets give you an at-a-glance view of what’s working. See which products are viewed most often and identify which support articles are being rated as “not helpful,” so you know exactly where to focus your efforts.
- Seamless Integration: Use a simple shortcode ([psh_content_for_product sku=”…”]) to display support resources directly on your WooCommerce product pages or anywhere else on your site.
- Developer-Friendly: We know one size doesn’t fit all. Our flexible template system allows you to override the plugin’s front-end templates within your theme for complete control over the design and layout.
Empower Your Customers, Streamline Your Workflow
Our goal with Product Support Hub is to help you:
- Reduce Support Tickets: By providing a self-service knowledge base, you empower customers to find answers on their own.
- Improve Customer Satisfaction: A clear, accessible support system builds trust and shows you care about the post-purchase experience.
- Save Time and Resources: Manage all your documentation from one place, making updates and additions faster than ever.
Get Started Today
Product Support Hub is free and available for download from the WordPress.org plugin repository. We believe it can make a tangible difference in your business operations and customer relationships.
[Download Product Support Hub from WordPress.org] →
We are incredibly proud of this launch and can’t wait to see how the WordPress community uses it. This is just the beginning—we have a full roadmap of exciting new features planned for the future.
Have questions or feedback? Visit the support forum on the plugin page or get in touch with us at JRVT. We’d love to hear from you.